Case Study: AI Product Design

Business
Workspace
Platform

An intelligent all-in-one platform that uses AI to personalise each founder's journey, from building their first website to scaling their customer base.

Role
Senior Product Designer
Focus
AI-Driven Personalisation
Company
Jimdo
Year
2024
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Product prototype, Business Workspace

The Problem

New founders are overwhelmed before they even begin

They don't know where to start, which tools matter, or how to reach customers. Generic platforms give everyone the same experience, regardless of where they are in their journey.

How might AI reduce that overwhelm and create a path that feels personal, not generic?
User Research

Two founders.
Different needs.

01
The Side Hustler
She's just getting started

"I sell jewellery to friends already. I just need someone or something to tell me what to do next."

Needs AI guidance to replace the mentor she can't afford.
02
The Solopreneur
She's gone all in

"I've quit my job to chase this. I know what I want to build, but I'm paralysed by the sheer number of decisions."

Needs an AI co-pilot that cuts through noise and adapts as her business evolves.
Value Framework

Designing the AI-Powered framework

01 ——
AI-Tailored Business Path

Uses onboarding signals and behavioural data to build a personalised roadmap. No two founders see the same journey.

02 ——
Contextual Tool Surfacing

Instead of overwhelming with every feature, the platform surfaces the right tools at the right moment based on stage, goals, and industry.

03 ——
Adaptive Growth Engine

As the business matures, it detects new needs and introduces relevant opportunities, before the founder even asks.

Design Decisions

Translating AI logic into interface decisions

Three principles shaped every wireframe, layout, and interaction in the product.

01
Onboarding as Signal Collection
Business type and maturity stage captured during setup seeds the AI model that drives personalisation throughout the entire workspace experience.
02
Widget Intelligence
Modules toggle dynamically based on where the founder is in their journey. Early stage = creative tasks. Growth stage = analytics and orders.
03
Behavioural Feedback Loops
The dashboard learns. Industry trends, task completion, and browsing behaviour continuously refine what gets surfaced and when.
High Fidelity

The AI-Personalised Dashboard

Every element (widgets, task order, resource recommendations) is dynamically driven by AI. No two users land on the same screen.

AI-Personalised Dashboard
Dashboard detail Dashboard detail
Mobile Experience

AI Guidance On the Go

Founders don't sit at desks. The mobile experience brings the same personalisation to wherever they are: focused, distraction-free, built for quick decisions.

Mobile Onboarding Mobile Dashboard
AI Onboarding Engine

Where personalisation begins

Before a founder sees their dashboard, they meet an AI-driven conversational onboarding flow. This isn't a form, it's the model's first look at who this person is.

Reflection

What this project taught me

💡

Great product design isn't about showcasing technology, it's about making intelligence feel invisible, intuitive, and deeply human.

🎯

Personalisation only works when the signals are right. Onboarding isn't a formality, it's the foundation the entire product stands on.

🤝

When technology and people need to work in harmony, the designer's job is to make that handoff feel effortless, not impressive.

Designing for the
future of work

Currently open to senior product design roles focused on AI, personalisation, and complex system design.

Business Workspace Smart Forms × CRM Apex
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